FAQ's

What areas do you service?

We service Canberra and surrounding areas.

Do you offer setup of your hire items?

No, we no longer provide a setup service. All décor items are available for DIY Hire (do it yourself).

Is there a minimum hire?

No, there is no minimum hire spend.

How long is the hire period?

Hire items are available for a 5 day hire period. Goods may be collected anytime from Thursday and are to be returned to our premises by Monday. Alternative arrangements can be made for mid-week or out of town functions.

Do you deliver?

We do not offer delivery, goods are to be collected and returned to our premises in Watson by the hirer.

How do I know if the products I want to hire are available for my event?

We strive to keep all items in stock in quantities to meet your requirements; however peak times will cause some shortages of hire items. Please contact us to confirm availability prior to booking.

How do I make a booking?

For booking enquiries contact Jess on 0407 298 321, or email a list of requested items along with the date required to info@chicinfusion.com.au. We will then forward you a booking form which will need to be completed and returned along with a 20% non refundable deposit. A $100 bond is also required to be paid prior to your event, it will be returned to you following your function assuming no breakages or damages have occured to our hire items.

How do I pay for my booking?

Payments can be made by cash, direct deposit or credit card.

When is full payment required?

Final quantities are to be confirmed no later than two weeks prior to your event. Once final requirements are confirmed we will provide an invoice for the total amount payable. Full payment is required 14 days prior to your event date.

Can I book in advance?

Yes, bookings can be made up to 18 months in advance.

Am I able to view the products you have for hire in person?

Absolutely! Contact us and we can arrange a time that suits you to come and have a look at our products and discuss your requirements.

Do I need to wash linen before returning?

No, we do the washing! Following your function please pack all linen into the large bags provided. Please shake linen and remove any food, etc before packing. Sashes must be untied when returned.

Lost or Damaged Items

All hire items must be returned in the same quantity and condition that the hirer received them in, which means no tears, rips, holes or breakages. Full replacement cost will apply to any hire item that Chic Infusion deems unsuitable or missing upon return of the order. Replacement costs will be the responsibility of the hirer. As a result of any lost merchandise, the hirer forfeits their right to their bond. The client will also be billed for any excessive cleaning that is needed upon return of the rental items.